All Phirst & Lassing™ doors are made to order and lead times vary. In general most unfinished doors require 12-14 week lead time. Add 1-2 weeks for pre-finishing. Radius units may run longer. Contact us

Telephone: (717) 566-1610

Regular office hours: Monday - Thursday 8:30am - 8:00pm ET  (Fri. til 5:00)

We have always replaced any damaged items in a prompt fashion. On door units, normal lead times may be needed. Very, very rarely are there any issues unless an item is damaged in transit. Almost never as long as UPS is not involved. We do not encourage ordering from us if you are unsure of what you want. We are fast in response to all issues. Problem situations take precedent over new orders.  We do ask that you inspect shipments thoroughly upon receipt and prior to signing. Damaged shipments should be refused or received with notation of apparent damage. Details of damage is helpful, but most importantly, noting that damage is recognized helps all parties when settling claims. When receiving smaller items by UPS Ground or US Mail, please inspect for shortages or wrong items and report to us within 48hrs.

All damages must be reported within 24 hours to Phirst and Lassing 

You must contact Phirst and Lassing within 24 hours of receiving delivery to obtain an RGA number. 

Call 866-645-8885 for an RGA# - 9- 5 ET. 

All freight on returns must be prepaid by customer.

No returns on doors and door components.

Cancellation fee - 3% on credit card orders.

Canadian customers must pay exportation fee and all Canadian import taxes.  

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Customer is responsible for obtaining their own importation broker. 

Now shipping doors to Alaska - for customer pickup in Anchorage.  Get a Quote

A recent 8 foot door went to Japan with a freight cost to the customer of $975.00 U.S.   Rates will vary from country to country.  Most shipments can be done business to business and occasionally, door to door.  Door to door delivery can add a considerable amount to freight charges.  It is better to arrange for a local business to receive your crate. Also, we are not willing to offer all door configurations fully assembled.  Single doors and possibly two sidelites OK, but large door units are subject to partial assembly.

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When your merchandise arrives, particularly, doors, you can expect the product to arrive on a motor freight carrier.  Dealing with a motor  freight carrier is definitively different than using UPS or the Postal Service.  When your product arrives, expect it to be heavy and bulky.  Door units can weigh between 100 and 450 pounds in their crate.  ***Do not expect a motor freight driver to help you unload.  They will move your product to the tail of their truck and from that point on, the load is yours to manage.  Have some able body friends on hand to help out or whom ever you can recruit.  Often, door units are easier to manage once removed from their crate and you might want to uncrate immediately after removing your shipment from the truck. 

Drivers have been known to be of more assistance if you offer them some financial consideration, but this is not always a guarantee. Good luck and be safe in unloading your merchandise.